How can we help
you today?
Contact our team by email or phone.
Business hours: Monday-Friday, 9:00 AM-6:00 PM Singapore Time.
How can we help
Frequently asked questions
Where is your store located?
We are based in Singapore, but the United States is our primary online market, and the majority of our products are stored in warehouses in the U.S.
When will my order be delivered?
Delivery estimates depend on your item and delivery address. Please review our Shipping Policy for processing times, shipping estimates and destinations.
Can I return my product?
Please review our Refund Policy for return eligibility and instructions. Email support@cycoutdoor.com before sending an item back.
I would like to speak with the customer service. How can I get in touch?
Please schedule an appointment via email before the call.
What can I do if my item (or part of it) is damaged?
If your order arrives damaged or with missing parts, please email support@cycoutdoor.com within 7 days of delivery with your order number and photos of the product, packaging and shipping label. Keep the packaging and review our Refund Policy for details.
CYC Outdoor is a trade name operated by THINKINGSTREAM INFORMATION TECHNOLOGY PTE. LTD.
UEN: 202219688W
Registered office: 111 North Bridge Road, #15-02, Peninsula Plaza, Singapore 179098
Customer support: support@cycoutdoor.com
Phone: +65 9812 5176
Business hours: Monday–Friday, 9:00 AM–6:00 PM Singapore Time